IT help desk requests
Show which settings you opened, which button you pressed, and the error or unexpected result that followed.
PC issue reports and bug reproduction steps for WindowsSupport Capsule
Reproduce the PC issue once. Turn the screens and steps into a report support can act on.
Free appWindows 10 / 11Local processing
Why it exists
“It does not work” is hard to troubleshoot. Show the exact path to the problem.
Start recording, reproduce the issue, and Support Capsule captures the screen after each relevant click. It keeps the steps in order, lets you explain what happened with notes, and helps you cover private information before exporting one easy-to-open HTML report or a ZIP package.
Use cases
Useful whenever someone else needs to understand what happened on your PC.
Software bug reports
Give a developer or QA team an ordered visual reproduction path instead of a long message assembled from memory.
Remote customer or family support
Prepare a visual explanation before a call so the helper can see the same screens and steps you saw.
Features
Capture the useful evidence. Leave the unnecessary data behind.
Step-by-step capture
Record the screen after each relevant click and keep the sequence visible in one simple list.
Review before sharing
Add comments, remove unwanted steps, and manually cover any area that should not leave your PC.
OCR-assisted redaction
Use Windows OCR to flag possible emails, phone numbers, card numbers, IP addresses, and API keys for review.
Two practical exports
Create one self-contained HTML file or a ZIP containing HTML, images, and structured JSON.
No keystroke collection
The app is designed not to collect typed keys, Windows user names, or PC names.
Permanent ad removal
The app is free. An optional Microsoft Store add-on removes the promotional banner permanently.
Workflow
From problem to support-ready report in three passes.
Record
Start capture and reproduce the issue at your own pace.
Review and redact
Check every image and cover anything that should remain private.
Export
Save an HTML report or ZIP, then share it through the channel you choose.
Screenshots
A deliberately straightforward desktop workflow.
Privacy
Your screenshots are processed on your PC.
The current release does not upload screenshots, OCR results, comments, or exports to our servers. You decide where the finished report goes.
- Windows OCR and image redaction run locally.
- No account is required to capture or export a report.
- OCR can miss or misidentify text, so every screenshot must be reviewed before sharing.
- The current release uses first-party promotional banners and no external advertising SDK or Advertising ID.
FAQ
Good to know before you record.
Does it record my typing?
No. Support Capsule captures screenshots triggered by relevant clicks; it is designed not to collect keystrokes.
Is OCR redaction automatic?
No. OCR proposes possible sensitive items. You review the findings and choose what to redact.
Can I edit a report after export?
The HTML report is designed for viewing and sharing. Make corrections in the app and export again for the cleanest result.
What should I check before sharing?
Review every image for personal data, confidential documents, notifications, account details, and anything outside the intended support scope.
Another Windows tool